Tom Mann de Novo Solutions

LANGSTONE, South Wales — 14 August 2024 — de Novo Solutions, the multi-award-winning Welsh technology company, specialising in delivering personalised data-driven digital experiences across Finance, Procurement, HR, and Payroll functions using Oracle Cloud and ServiceNow, is delighted to announce the promotion of Tom Mann to the role of Chief Experience Officer (CXO).

Tom Mann, who joined de Novo Solutions as Senior Vice President of Client Services in December 2023, has been instrumental in enhancing client satisfaction and driving operational excellence, making an immediate impact on the organisation as it scales. With over three decades of experience in enterprise software and programme management, including his previous roles as Delivery Director at Guidewire Software and Vice President of Client Services at Certus Solutions, Tom has a proven track record in global business transformation and client service excellence.

Tom’s new role as Chief Experience Officer and Board Advisor will significantly enhance the value and impact of de Novo Solutions’ services, both internally and for its clients as the organisation continues to scale. His responsibilities will include:

  • Elevating Client Experience – Refining and expanding de Novo’s Value as a Service™ (VaaS™) offering, to ensure it continues to set industry standards for excellence. With board-level oversight of the core customer experience functions, Tom will drive innovations that make every client interaction more intuitive, effective, and satisfying, reinforcing de Novo Solutions’ reputation as a leader in digital transformation
  • Strengthening Global Strategy – Expanding the company’s overseas capabilities, particularly in India to allow the company to scale at pace and meet client demand as it brings more skilled capability online, thereby enhancing global service delivery and client satisfaction
  • Driving Business Impact – Maturing performance metrics such as NPS (Net Promoter Score), CSAT (Customer Satisfaction), and employee engagement, linking experience improvements to tangible business outcomes, aligning client satisfaction with revenue and profitability growth, and demonstrating the direct impact of superior customer and employee experiences on overall business success

Tom’s appointment represents a transformative shift for de Novo Solutions, signifying a strengthened commitment to not only delivering cutting-edge technology solutions but also enhancing the overall client experience. With Tom’s strategic vision, clients can expect an elevated level of service that is both responsive and proactive, driving greater satisfaction and value.

Tom Mann, new Chief Experience Officer at de Novo Solutions, said: “I am thrilled to step into the role of Chief Experience Officer and continue to build on the great work we’ve done so far. My focus will be on ensuring that our VaaS™ offering continues to exceed client expectations and that our India subsidiary thrives as a key player in our global strategy. It’s an exciting opportunity to further elevate our client experience and deliver tangible impactful results, driving home our mantra of delivery excellence.”

Mark Sweeny, Founder and Chief Executive of de Novo Solutions, commented: “Tom’s promotion to Chief Experience Officer is a testament to his exceptional leadership and vision. His extensive experience and strategic insight, which we have seen firsthand since his appointment as Senior Vice President of Client Services, will be instrumental as we continue to innovate and expand our offerings globally. With Tom on board, our clients can expect an even higher standard of service and a more dynamic approach to meeting their evolving needs.”

Headquartered in Langstone, South Wales, de Novo Solutions is at the forefront of digital transformation innovation in the experience economy, having successfully developed and introduced a range of new solutions to the market since its official launch in 2021, including its industry cloud solutions, ‘Odyssea™’ and its next generation managed services offering, ‘Value as a Service™ [VaaS™]’ for Oracle Cloud and ServiceNow applications.

LANGSTONE, South Wales — 11th December, 2023 — Leading Oracle Cloud and ServiceNow digital transformation consultancy, de Novo Solutions, is proud to announce another significant addition to its senior leadership team with the appointment of new Senior Vice-President of Client Services, Tom Mann. This move underscores the company’s unwavering commitment to delivering exceptional client experiences and service excellence.

With over three decades of experience as an accomplished Enterprise Software and Programme Director, Tom brings a proven track record in driving complex global business transformation programmes. He joins de Novo Solutions following a successful 4-year tenure as Delivery Director for Guidewire Software – a leading global provider of cloud-based insurance software solutions.  Prior to that, he served as Vice President of Client Services at Certus Solutions, an award-winning Oracle Cloud consultancy where he was responsible for the company’s most high-profile customers across private and public sectors.

Tom now re-joins the alumni to play a fundamental role in spearheading initiatives that align with de Novo’s mantra on delivery excellence, enhancing client satisfaction, and driving operational performance within the company’s fast-growing client base.

Mark Sweeny, Founder and Chief Executive of de Novo Solutions, confirmed: “I am absolutely delighted to welcome Tom back into the fold and to de Novo Solutions as our new Senior Vice President of Client Services. Having known and worked with Tom over the past 30 years not only am I excited to be working with him again, but I am confident that his strategic vision and client-centric approach will undoubtedly contribute to the continuing growth and success of the business. His commitment to delivery and customer service excellence is second to none.”

Tom Mann, new Senior Vice President of Client Services for de Novo Solutions, added: “I am thrilled to be reunited with the founders of de Novo, having previously been part of the Certus Solutions pioneering adventure into Oracle Cloud. The calibre of the team Mark and Tim Warner have assembled is exceptional, and I look forward to the journey ahead. Our success is all about going the extra mile for our clients and being there for them every step of the way. Let’s keep raising the bar, setting new delivery standards, and making sure every client has a fantastic experience with us.”

About de Novo Solutions
Headquartered in Langstone, Wales, de Novo Solutions is a specialist Oracle Cloud and ServiceNow digital consultancy. Focused on the experience economy, the company aims to ‘re-imagine the world of work’ by delivering data-driven personalised experiences over standardised business processes, leveraging emerging technologies and analytics to provide significant business value.

Over the past 12 months, de Novo has established itself as one of the UK’s fastest-growing technology companies, doubling revenues to £5 million for its current financial year, with contracted projects exceeding £10 million.


Media Contact

Hannah Haffield
hhaffield@makemorenoise.co.uk
0121 594 0712 / 07939 468 567