ServiceNow Functional Consultant / Administrator

de Novo is an exciting British technology company founded by the same entrepreneurs who created Certus Solutions, the original pioneers of Oracle SaaS Cloud in the UK&I. de Novo is once again pioneering into the digital world of the experience economy pushing the boundaries of the art of the possible using both ServiceNow and Oracle SaaS Cloud technologies together, innovating by re-imaging the world of work by delivering personalised employee experiences over standardised processes, thereby driving employee empowerment, engagement, satisfaction and contributing directly to an organisation’s goals through its people. 

In alignment with the company’s unwavering commitment to growth and innovation, de Novo has launched its innovation hub in Chennai, India to help drive the development of its new industry cloud solutions and increase its delivery and support capabilities.

To see how we are different; please visit our careers page or email

Why work for us? 

  • We invest in you and offer first class training. 
  • We reward you for the commitment and effort you put in.  
  • We welcome new ideas and like you to make a difference.   
  • We are candid and straight talking. 
  • We pride ourselves in being a close supportive family unit with a strong team-working ethic. 
  • We aim to exceed expectations whilst, always putting the customers’ needs as our top priority. 
  • We aim to help you develop Consultancy skills by providing you with real life opportunities and experience to work on some of the most complex digital transformation projects across the UK, and internationally. 


We are looking for a ServiceNow Functional Consultant / Administrator with experience in managing and implementing the ServiceNow platform and modules.

You will be responsible for designing and implementing solutions to meet the client’s business requirements, both for implementation projects as well as our internal ServiceNow solutions.

You will be expected to: 

  • Engage with customers on ServiceNow transformation / change programmes. 
  • Design and develop solution components such as business rules, workflows, integrations and reports.
  • Prepare and deliver workshops and engage with business Stakeholders in requirements gathering and business mapping. 
  • Deliver workstream-specific requirements, configurations, setup, support testing and deployment activities. 
  • Create appropriate documentation such as requirements, detailed analysis, technical documentation or user guides. 
  • Work with the sales team during the pre-sales engagement process and provide estimates for a range of technical work. 
  • Participate in the development of proof of concepts for use during sales engagement process. 
  • Adhere to documented development standards and implementation of “best practice” development methods. 
  • Collaborate with ServiceNow Support to provide solutions as functional and technical bugs are encountered. 
  • Support the development of apprentice and graduate intake colleagues. 

Skills and Experience (Mandatory) 

  • 3-4 years ServiceNow Consultant / Administrator.
  • Mandatory to have achieved a CSA certification as well as one other CIS certification, preferably in CSM, FSM or HRSD.
  • Mandatory to be skilled in one of the following ServiceNow Modules:
    • Customer Service Management
    • Field Service Management
    • HR Service Delivery
    • Employee Centre Pro
    • IT Service Management
    • Strategic Portfolio Management
  • Excellent Communication skills (written and oral) with good attention to detail. 
  • Strong leadership skills and a dedication to achieving business outcomes and project deadlines. 
  • Ability to quickly grasp new concepts, incorporate innovations, and stay up to date with industry and business directions. 
  • Team player with demonstrable ownership of issues and ability to escalate when necessary.
  • Ability to operate successfully in a multi-tasked environment.
  • Flexibility when it comes to supporting innovative technologies.

Skills and Experience (Desirable) 

  • Experience with JavaScript, HTML, CSS and XML.
  • Flow Designer.
  • Service Portal.
  • Experience in JIRA, Lucidchart.
  • Familiarity and understanding of rapid deployment methodologies.


B.Tech /BE /MCA /MSC in Computer Science or Information Technology or a background in Computer Science / Coding.


Chennai, INDIA.

Employment Type

Full-time Employment.

Compensation & Benefits 

Salary – Best in Industry.

Benefits – Term Life / Mediclaim / Accident insurance (Policy or Fixed Monetary Compensation).

Training – Certified training in ServiceNow and Oracle SaaS Cloud as required by your role.

Contact us 

Interested candidates are invited to submit their resumes to Please include the job title in the subject line of your email.

Equality Statement​

de Novo seeks to recruit the best person for each of our roles, based on merit alone and free from bias. We’re committed to treating all our job applicants fairly and with respect, irrespective of their background, disability, or any other protected characteristic.

We recruit individuals who embody the de Novo core values of professionalism, expertise and trust which has given us a fantastic variety of people and cultures across our organisation.

We celebrate our diverse teams who make de Novo the inclusive, collaborative and rewarding place it is to work.

We hire the best in the industry, provide them the support to achieve their goals and challenge them to make a real impact on our business. If you want to join an organisation that truly sees and harnesses what makes you unique, apply to us today.