de Novo Solutions' proven 4-dimensional managed service strategy to help Local Government clients maximise ROI and unlock the full potential of cloud

By Richard Twelvetrees, Value & Experience Director, de Novo Solutions

Today, many Local Governments continue investing in cloud applications and managed services for essential processes like Financial Management (ERP/EPM) and People Management (HCM).

Maintaining transformation momentum while demonstrating genuine value realisation is challenging. How full is your ‘Value Realisation Glass’? Recent media reports have highlighted ‘suboptimal’ cloud implementations in the public sector; however, these complex stories aren’t often what they seem. Articles like this should present alternative strategies and improvement approaches for discussion.

The potential gap between projected value and actual value realisation may indicate an organisation is struggling to extract the maximum from its investment.

Failing to achieve the anticipated value and transformational outcome goals can have widespread consequences.  In my opinion, there are typically three main impact areas: Continuing Operational Inefficiency, User Dissatisfaction and Low Organisational Morale, and Financial and Strategic Setbacks.

Unlike traditional on-premise solutions, cloud means continuous service improvements through regular vendor updates.  However, the update cadence requires a re-evaluation of how to calculate and monitor value, considering the regular stream of innovation and resulting business changes.

VaaS™ Client Value Action Report

The actual value of a service update ebbs and flows and is unique to each organisation’s circumstances, cloud configuration, transformation maturity, and user expectations.

To help measure ongoing value realisation, de Novo Solutions has developed Value as a Service™ (VaaS™) – the new standard in Oracle Cloud managed services.

As a pioneering cloud implementation and managed service delivery organisation, de Novo brings proven expertise and a strong reputation to the market. With VaaS™, we have crafted a new service that is transforming the value equation.

VaaS™ shifts the value realisation narrative from a static ROI (Return On Investment) measure to a dynamic, on-going client centric value conversation.

The VaaS™ 4-dimension value measurement framework, inspired by Design Thinking, covers cognitive, strategic, and practical human experiences, encouraging clients to explore value. Regular value calibration identifies strengths, weaknesses, and areas for improvement, fostering action and collaboration throughout the digital transformational journey.

Optimisation

DIMENSION 1

OPTIMISATION

Exploring knowledge share, recommendations, advice and contextual guidance to optimise performance

Efficiency

DIMENSION 2

EFFICIENCY

Streamlining and automating services to reduce the Total Cost of Ownership (TCO) while maximising release capabilities

Adoption

DIMENSION 3

ADOPTION

Analysing service engagement and performance commentary to establish improved user experiences that make a difference

Innovation

DIMENSION 4

INNOVATION

Assessing and planning the potential use of new features, exploring improvements and innovations to assist the client’s journey

VaaS™ ‘Value Action Reports (VAR*)’ are generated quarterly. Clients often present these reports at internal Steering or Project Governance meetings helping stakeholders to understand the service trajectory and value. Over time VAR outputs create a unique, personalised journal for each client, reflecting their digital transformation vision, objectives and success criteria.

VaaS™ Module Innovation Tracker

*VAR – It should be noted de Novo Solutions VAR should not be confused with the football VAR, [I leave the reader to fill in the appropriate witticism].

To learn more about Value Realisation and Value as a Service™ join our webinar on 9th October 2024 at 12 noon for an in-depth discussion.  For more details and to register, please contact michelle.clelland@de-novo-solutions.com.

Ready to Explore VaaS™?

For a conversation on this article or on Value as a Service™ please do not hesitate to contact us.

Just as a sunrise represents a new beginning and limitless possibilities, Value as a Service™ (VaaS™) offers Oracle Cloud customers a continuous journey of innovation and improvement. By embracing VaaS™, you can ensure that your cloud environment evolves in tandem with your business needs, delivering ongoing value and opportunities for growth. 

Value as a Service™ is designed to provide ongoing value through continuous innovation. Unlike traditional support models that offer a fixed set of features, VaaS™ ensures that your Oracle Cloud environment evolves with the latest technological advancements.  In the concluding chapter of our three-part blog series, discover how VaaS™ marks the dawn of a new era for your Oracle Cloud journey, driving continuous innovation and keeping your business at the forefront of technology and innovation.

How VaaS™ Keeps Your Oracle Cloud Evolving

1. Strategic Goal Alignment

With VaaS™, we start by aligning your Oracle Cloud strategy with your organisation’s strategic goals. This ensures that every aspect of cloud adoption and management is purpose-driven, addressing the gap between projected and realised value by ensuring that cloud initiatives contribute directly to achieving your business objectives.

2. Regular Performance Assessments

VaaS™ includes regular performance assessments to evaluate your Oracle Cloud environment. These assessments help identify areas for optimisation and ensure that your cloud services are continuously aligned with evolving business needs and benefits from regular vendor updates.

3. Adherence to Best Practices

Our VaaS™ agreement includes the implementation of industry best practices in Oracle Cloud management. This encompasses security protocols, compliance standards, and performance optimisation techniques. By staying updated with Oracle’s latest updates and best practices, we ensure your organisation benefits from the newest features and improvements.

4. Proactive Monitoring & Support

We provide proactive monitoring and support through advanced tools and methodologies to identify and address potential issues before they impact your operations. This approach maintains high system reliability and maximises the value from ongoing updates and new releases.

5. Continuous Training & Development

We provide ongoing training and development for your IT team and end-users, keeping them informed about new Oracle Cloud features and best practices. This continuous learning approach empowers your team to fully utilise Oracle Cloud capabilities and adapt to new functionalities.

6. Strategic Innovation Roadmap

VaaS™ includes the creation of a strategic innovation roadmap outlining strategic initiatives and projects that leverage Oracle Cloud to gain a competitive advantage. This roadmap focuses on integrating emerging technologies and staying ahead of digital transformation trends.

7. Expert Consultancy & Guidance

VaaS™ provides access to experienced Oracle Cloud consultants who offer specialised expertise and industry insights. This collaboration helps optimise cloud performance and navigate the complexities of cloud innovation.

8. Feedback-Driven Optimisation

VaaS™ agreements establish mechanisms for collecting feedback from stakeholders, including end-users and business leaders. This feedback loop drives continuous improvement initiatives and helps us refine your Oracle Cloud strategy and adapt to real-world needs, ensuring that the solutions remain effective and relevant.

9. Dynamic Value Management

VaaS™ redefines value measurement with a dynamic approach, moving beyond static ROI calculations. Our four-dimensional value framework—covering Optimisation, Efficiency, Adoption, and Innovation—provides real-time assessments and adjustments, ensuring your cloud investment delivers ongoing, impactful results.

Embrace Change This Summer

Summer is the ideal time to reflect on your current cloud strategy and explore how VaaS™ can enhance your Oracle Cloud journey. During this season of renewal, let de Novo guide you in evaluating your current Oracle Cloud technology stack and exploring how continuous improvements can propel your business forward.

Here's How We Can Help

Ready to Reimagine your Oracle Cloud Journey?

Step confidently into the future with Value as a Service™.  Contact us today to discover how VaaS™ can transform your business and keep it at the cutting edge of technology. Let’s partner to reimagine your Oracle Cloud journey and open the door to new opportunities for continuous innovation.a

#ReimagineWithVaaS

Read the Full Blog Series Here

Ready to Explore VaaS™?

Learn how de Novo's unique approach to Managed Cloud Support will significantly bring value to your organisation.

Just as yoga stretching helps your body recalibrate and optimise its performance, reevaluating and realigning your approach for Oracle Cloud will maximise value and optimise service experiences.  

Embrace a New "Posture" This Summer

This summer, adopting a new ‘posture’ will empower Oracle Cloud Applications Support Managers to contribute to the better health and wellbeing of the organisation’s Oracle Cloud performance.  In the second part of our 3-part summer blog series, discover how adopting a new mindset can help you recalibrate and optimise your Oracle Cloud experience. Think of it as a strategic stretch—realigning your Oracle Cloud management approach for greater agility, efficiency, and success. Whether you’re experiencing a failing or stalled implementation or seeking a fresh perspective, VaaS™ offers proactive management and continuous innovation to restore harmony to your Oracle cloud strategy.

Why Choose VaaS™?

de Novo stands out as award-winning pioneers of Oracle Cloud.   Our culture of thinking differently and commitment to developing new client sets us apart.

Our energy and innovation have enabled our team of trusted experts to develop VaaS™ into ‘this season’s’ must have accessory for Oracle Cloud managed service support.  Unlike traditional support models that often rely on reactive approaches and limited scope, VaaS™ offers a comprehensive, proactive framework that drives continuous improvement and maximises your Oracle Cloud investment.

Today, we engage clients seeking a fresh approach to managed service support delivery. This includes clients looking to recover from a problematic transformation programme, or those whose relationship with their current managed service support partner is no longer effective. Here’s how VaaS™ stands out:

Our Approach

Relationship Management

We assign a dedicated Service Manager who acts as a consistent point of contact for your team. Unlike traditional models, which often operate reactively and address issues as they arise, VaaS™ shifts the focus to proactive management. This manager works to maximise your return on investment in Oracle Cloud by identifying continuous improvement opportunities. They conduct regular strategic and operational service reviews to analyse trends and adapt our approach as needed. Through VaaS™, our Service Manager gains a comprehensive understanding of your short- and long-term aspirations for the system, ensuring we align our delivery with your goals.

Continuous Service Improvement

In contrast to traditional support models that can be static and limited to immediate fixes, VaaS™ emphasises continuous service improvement.  Our service delivery managers partner with client stakeholders to assess end-to-end service quality. This involves identifying any areas for improvement and implementing strategies to optimise the overall support service. We leverage data-driven insights and performance metrics to ensure our clients receive maximum value from our services.  

Pro-active System Health Checks

Traditional support often involves occasional reviews or health checks. VaaS™ offers regular, in-depth system health checks to identify and address inefficiencies and unmet needs. These evaluations revisit the original business needs, identify what is working or not, and develop a roadmap for improvements. For example, we may recommend enhanced processes or system solutions to address specific issues and unlock greater value from the system, ensuring that your system consistently delivers maximum value.

Pro-active Incident and Problem Management

We employ effective incident and problem management techniques to proactively identify and address recurring issues. By analysing high-traffic ticket areas, we detect trends and root causes, implementing remedial actions to prevent future occurrences. This proactive approach contrasts with traditional models that might only respond to issues after they arise, allowing us to prevent problems before they escalate.

Knowledge Transfer

Traditional models often provide training in isolation from actual support work. VaaS™ integrates knowledge transfer into the service delivery process through hybrid collaborative delivery teams. This holistic approach ensures both formal and informal education opportunities are maximised, fostering collaboration and building internal capabilities. Our goal is to build internal capabilities and empower your teams to manage and utilise the Oracle Cloud system more effectively and independently.

Real-World Examples of VaaS™ in Action

Case Study:  Payroll Process Optimisation
In one instance, we worked closely with a client’s payroll team to eliminate manual workarounds. By streamlining operations, we significantly reduced processing time and enhanced the accuracy of payroll payments. This not only improved efficiency but also ensured more reliable payroll operations.

Case Study: Internal Support Training
For another client, we provided training for internal support teams to handle in-house user management and second-line support. This approach reduced external support costs and bolstered internal capabilities, leading to a more self-sufficient and cost-effective support structure.

Case Study:  Health Check and System Enhancement
During a transition from a previous support partner, we performed a comprehensive four-week health check across all Oracle Cloud modules. We identified issues, streamlined payroll processes, and reverted to best practice standard designs. This resulted in enhanced system performance and more efficient operations. The transition also included a prioritised improvement roadmap that addressed complex custom solutions, leading to greater efficiency and reliability.

Case Study: Bi-weekly Functional Calls
We established bi-weekly functional calls between de Novo specialists and key users for another client organisation. This ongoing dialogue facilitated the creation of a comprehensive roadmap of initiatives and enhancements, managing improvements alongside regular support and project work. This approach led to better adoption, increased efficiency, and enhanced innovation across all four VaaS™ pillars for the client.

"de Novo's cloud support has been critical in helping us realise the benefit of Oracle Cloud and trust in the solution's capabilities. de Novo has quickly demonstrated how committed they are to understanding both OGAT's needs and those of the wider MAT sector to make optimal use of Oracle and ensure our digital transformation journey is a success. This valued partnership and Value As A Service™ (VaaS™) support model allows us to confidently focus on securing our strategic objectives and we're excited to bring these to fruition with de Novo."

Ready to Realign your Oracle Cloud Mindset?

Take the first step toward a better, more agile Oracle Cloud managed service support mindset. Contact us today to explore how VaaS™ can help you achieve your strategic business objectives and optimise your Oracle Cloud environment.  Embrace a new posture with VaaS™ and experience the benefits of a service model designed for continuous improvement and sustained success.

#RealignwithVaaS

Read the Full Blog Series Here

Ready to explore VaaS™?

Learn how de Novo's unique approach to Managed Cloud Support will significantly bring value to your organisation.

Just as a pitcher of ice-cold lemonade refreshes on a hot summer’s day, refreshing your approach to managed service support for Oracle Cloud will be equally quenching and rejuvenating.

Summer is the perfect time for Oracle Cloud Applications Support Managers to refresh their expectations regarding the service experience they receive today.  Why not take a few moments to explore de Novo’s Value as a Service™ (VaaS™) – the new standard in managed service support for Oracle Cloud? Learn more in our latest blog article, the first in a 3-part series, for insights into VaaS™ and its transformative benefits.

Why Choose VaaS™?

de Novo stands out as award-winning pioneers of Oracle Cloud.   Our culture of thinking differently and commitment to developing new client sets us apart.

Our energy and innovation have enabled our team of trusted experts to develop VaaS™ into ‘this season’s’ must have accessory for Oracle Cloud managed service support.day,

Today, we engage clients seeking a fresh approach to managed service support delivery. This includes clients looking to recover from a problematic transformation programme, or those whose relationship with their current managed service support partner is no longer effective.

Choose VaaS™ For a Fresh Approach

A conversation about VaaS™ managed service and support framework will inspire you to think, act and perform differently creating new experiences for all.  

Our experience and client feedback demonstrates that VaaS™ stimulates organisations to challenge existing operational processes and outcomes.  Re-balancing human experiences with business imperatives to improve outcomes and increased business value.    

VaaS™ is anchored around your success, focusing on ensuring clients maximise the value from their Oracle Cloud investment.  With VaaS™ de Novo has developed new managed service experiences and innovations at every turn.  Here are three key benefits our clients enjoy:

1. VaaS™ Four Value Dimensions

Client managed service support engagements are underpinned by a unique four-dimension value and success measurement process inspired by Design Thinking. These dimensions span cognitive, strategic and practical measurement encouraging clients to explore new ideas and experiences. Measurement is vital for evaluating a managed service, identifying strengths, weaknesses – inspiring action and collaboration on your unique transformational journey.

Optimisation

Optimisation

With VaaS™, our clients are inspired by knowledge share, recommendations, advice and contextual guidance for achieving leading practice all designed to optimise your organisation’s performance

Efficiency

Efficiency

With VaaS™, our clients receive quarterly reviews focusing on streamlining and automation Oracle Cloud to reduce the Total Cost of Ownership (TCO) while maximising Oracle Cloud release capabilities to the fullest

Adoption

Adoption

With VaaS™, our clients explore and measure end-user adoption and satisfaction levels to secure and improve Oracle Cloud service engagement with user journeys and experiences that make a difference

Innovation

Innovation

With VaaS™, our clients participate in forward-looking industry-centric discussions, assessing the important content within the regular Oracle Cloud release and Oracle Redwood documentation 

2. VaaS™ Flexible Commercial Models

VaaS™ managed service support means modern thinking and practicality, as a team we are inspired by our regular ‘domestic’ lives and constantly strive to bring consumer-like experiences to the table to deliver better outcomes.

de Novo offers clients the flexibility to select the most suitable commercial agreement for service they seek – suiting their needs, expectations and budget.

Providing term-based agreements, Units (Pay as you Go) based agreements, and Service specific agreements spanning various Oracle Cloud transformation topics.  

We find that our clients benefit from an open, transparent commercial conversation to ensure they are not overpaying for services that are not required or deliver substandard experiences that don’t align to their vision or expectations. 

3. ServiceNow - Connected, Innovative and Agile

As an Oracle Cloud and ServiceNow accredited partner de Novo use best-in-class technology to deliver a game-changing managed service support delivery experience.

Our VaaS™ client managed service and support portal is powered by ServiceNow the leading business workflow technology.  ServiceNow enables our four-dimension VaaS™ measurement framework tracking benefits, and success metrics plotted in the client’s Value Action Report.

de Novo’s ServiceNow experts bring their skills, capabilities and their focus on customer success to our VaaS™ client portal experience.  An experience that is rich in capability and surpasses well beyond a basic SR (Service Request) ticket management system.

Partnering for Success

de Novo’s core business philosophy is built on partnership, collaboration, and trust.  We work closely and transparently with your organisation, blending your vision and ambitions with our expert knowledge to deliver maximum value and efficiency from your Oracle Cloud. 

Ready to Refresh your Oracle Cloud?

Ready to embark on a refreshing Oracle Cloud experience? Contact us today to discover how VaaS™ can transform your managed service support experience.  Book a consultation with de Novo today, your trusted partner in feel-good Oracle Cloud support.  

#RefreshWithVaaS

Read the Full Blog Series Here

Ready to explore VaaS™?

Learn how de Novo's unique approach to Managed Cloud Support will significantly bring value to your organisation.