Digital Archives - de Novo Solutions

LANGSTONE, South Wales — 14 August 2024 — de Novo Solutions, the multi-award-winning Welsh technology company, specialising in delivering personalised data-driven digital experiences across Finance, Procurement, HR, and Payroll functions using Oracle Cloud and ServiceNow, is delighted to announce the promotion of Tom Mann to the role of Chief Experience Officer (CXO).

Tom Mann, who joined de Novo Solutions as Senior Vice President of Client Services in December 2023, has been instrumental in enhancing client satisfaction and driving operational excellence, making an immediate impact on the organisation as it scales. With over three decades of experience in enterprise software and programme management, including his previous roles as Delivery Director at Guidewire Software and Vice President of Client Services at Certus Solutions, Tom has a proven track record in global business transformation and client service excellence.

Tom’s new role as Chief Experience Officer and Board Advisor will significantly enhance the value and impact of de Novo Solutions’ services, both internally and for its clients as the organisation continues to scale. His responsibilities will include:

Elevating Client Experience – Refining and expanding de Novo’s Value as a Service™ (VaaS™) offering, to ensure it continues to set industry standards for excellence. With board-level oversight of the core customer experience functions, Tom will drive innovations that make every client interaction more intuitive, effective, and satisfying, reinforcing de Novo Solutions’ reputation as a leader in digital transformation
Strengthening Global Strategy – Expanding the company’s overseas capabilities, particularly in India to allow the company to scale at pace and meet client demand as it brings more skilled capability online, thereby enhancing global service delivery and client satisfaction
Driving Business Impact – Maturing performance metrics such as NPS (Net Promoter Score), CSAT (Customer Satisfaction), and employee engagement, linking experience improvements to tangible business outcomes, aligning client satisfaction with revenue and profitability growth, and demonstrating the direct impact of superior customer and employee experiences on overall business success

Tom’s appointment represents a transformative shift for de Novo Solutions, signifying a strengthened commitment to not only delivering cutting-edge technology solutions but also enhancing the overall client experience. With Tom’s strategic vision, clients can expect an elevated level of service that is both responsive and proactive, driving greater satisfaction and value.

Tom Mann, new Chief Experience Officer at de Novo Solutions, said: “I am thrilled to step into the role of Chief Experience Officer and continue to build on the great work we’ve done so far. My focus will be on ensuring that our VaaS™ offering continues to exceed client expectations and that our India subsidiary thrives as a key player in our global strategy. It’s an exciting opportunity to further elevate our client experience and deliver tangible impactful results, driving home our mantra of delivery excellence.”

Mark Sweeny, Founder and Chief Executive of de Novo Solutions, commented: “Tom’s promotion to Chief Experience Officer is a testament to his exceptional leadership and vision. His extensive experience and strategic insight, which we have seen firsthand since his appointment as Senior Vice President of Client Services, will be instrumental as we continue to innovate and expand our offerings globally. With Tom on board, our clients can expect an even higher standard of service and a more dynamic approach to meeting their evolving needs.”

Headquartered in Langstone, South Wales, de Novo Solutions is at the forefront of digital transformation innovation in the experience economy, having successfully developed and introduced a range of new solutions to the market since its official launch in 2021, including its industry cloud solutions, ‘Odyssea™’ and its next generation managed services offering, ‘Value as a Service™ [VaaS™]’ for Oracle Cloud and ServiceNow applications.

LANGSTONE, South Wales — 14 August 2024 — de Novo Solutions, the multi-award-winning Welsh technology company specialising in delivering personalised, data-driven digital experiences across Finance, Procurement, HR, and Payroll functions, is thrilled to announce the appointment of Charlene Young as its new Chief People Officer (CPO). This exciting development comes on the heels of a stellar year for the company, which saw a 100% increase in revenue and an expansion of the team from 10 to 78 employees.

Charlene brings a wealth of experience and expertise to de Novo with a proven track record in transforming workplace culture, implementing strategic diversity and inclusion initiatives, and nurturing talent growth. Her MCIPD qualification, passion and diverse background in managing people-centric initiatives make her a perfect fit for driving the company’s people strategy forward steering de Novo through its next phase of growth.

For de Novo, Charlene will focus upon several strategic initiatives:

Organisational Culture Enhancement – Strengthening and evolving the company’s culture to support and sustain its rapid growth
Talent Development and Retention – Implementing comprehensive programmes to develop and retain the company’s talent
Leadership Development – Establishing a robust leadership framework to prepare the next generation of de Novo leaders for continued success and growth
Employee Engagement – Driving initiatives to enhance employee engagement and satisfaction
Diversity and Inclusion – Promoting and embedding diversity and inclusion practices to reflect the diverse perspectives of de Novo’s global client base and community

Charlene’s extensive experience includes her most recent role as Head of People & Culture at Eight Wealth Management Ltd. During her five-year tenure, Charlene was instrumental in driving through employee culture, engagement and wellbeing initiatives, and building their internal graduate academy producing high performing and talented financial advisers. Leading a creative and diverse team, Charlene was ultimately responsible for the people strategy and overseeing complex HR projects, including TUPE and acquisitions, location and IT infrastructure within the UK. Prior to this, she was a Business Operations Associate Manager at Accenture, where she facilitated the integration of Certus Solutions into Accenture. Her career also includes significant roles at Certus Solutions and The Innovation Group, where she developed and executed key HR strategies and managed large-scale change initiatives.

Charlene Young, new Chief People Officer of de Novo Solutions, added: “I am delighted to be joining de Novo at such an exciting time. The company’s impressive growth presents a unique opportunity to build on its successes and create a thriving, inclusive culture. My focus will be on enhancing our organisational culture, implementing strategic talent management practices, and ensuring that every team member is engaged and valued. I look forward to contributing to our continued success and supporting our team’s growth.”

Mark Sweeny, Founder and Chief Executive of de Novo Solutions, confirmed: “Over the last three years, the de Novo senior leadership team has worked incredibly hard to cement our offering in the experience economy, bringing new and innovative solutions to market and driving growth. With exciting plans in place to continue to build on this and become a leading market player – particularly in Wales – we recognise the need for the right team behind us. Having worked with Charlene at Certus, I am excited to be working with her again and have no doubt she will make a positive impact from day one.”

Media Contact
John Bowen
jbowen@makemorenoise.co.uk
07538 445 030

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