Value as a Service™ Business Support Services - de Novo Solutions

Value as a Service™ Business Support Services

29/09/2022

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Value as a Service™ Business Support Services

Our Value as a Service™ Business Support Services – is a comprehensive application support service designed to protect a customer’s investment and provide easy access to a broad range of expertise. It is 100% focused on the support of Oracle SaaS Cloud and ServiceNow applications and provides access to unrivalled levels of expertise which makes de Novo the perfect support partner for Oracle SaaS Cloud and ServiceNow customers. Our processes are ISO9001 compliant repeatable processes providing a structure that allows us to protect our customer’s investment in Oracle Cloud and ServiceNow Services. 

Third Line Business Level Support 

Business Level Support monitors and assesses service, providing support to customer base through a front-line service within the cloud.

Continual Support, Improvement & Upgrade Service 

Provides a holistic and proactive support package, with constant reviews and consultation to help exploit and maximise the vast opportunities that ServiceNow and Oracle SaaS Cloud Applications innovation provides through quartlery yearly upgrades.

Continual Support Assurance

Provides functional ‘how to’ support to an organisation’s user base, and continual advice and guidance on maximising the investment within Oracle Cloud Applications based solutions. 

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