Welcome to the Experience Economy
Cloud Software as a Service (SaaS) applications are constantly evolving embracing new levels of innovation as the world we work in continues to change and user’s expectations constantly increase.
The first generation of Cloud SaaS applications was focused upon the application Vendors establishing a comprehensive suite of SaaS services -Finance, Procurement, Supply Chain, HR and Payroll across the Back Office, but as we enter the new decade the focus of the market is now moving towards the experience economy.
The experience economy literally redefines the way we work, recognising that People do not work in functional silos.
Whether the experience presented is for an end customer or for an employee the market is constantly evolving with the next evolution of enterprise Cloud solutions based upon delivering personalised experiences over standardised processes by digitalised workflows.
Creating personalised experiences not only takes advantage of the new breed of technologies that are now available such as artificial intelligence, machine learning and adaptive analytics, but also allows implementations to be undertaken with an understanding of human behaviour of engagement and a fresh perspective as to how we can connect customer to employees and digitalise operational processes that span the enterprise support service delivery.
Introducing de Novo
de Novo Solutions is both a ServiceNow and Oracle Partner, allowing us to reach further across the enterprise connecting Client and citizens to employees creating experiences driven by digital workflows.
de Novo Solutions brings to the market its own Experience Architecture through the use of ServiceNow and Oracle SaaS Cloud, taking advantage of the strengths of both platforms to unlock hidden value with an enterprise.
ServiceNow and the Now platform provides the enterprise-wide platform that allows us to create personalised work experiences through digital workflows pulling in data from multiple front and back office systems; as well external 3rd party systems where required.
Oracle SaaS Cloud provides leading practice standardised processes across Finance, Procurement, Supply Chain, HR and Payroll.
It is this combination of platforms forming a hybrid Cloud structure that unlocks maximum opportunity for any Organisation, allowing it to personalise its employee experience, whilst having the security and knowledge that’s its underlying business processes are standardised ensuring data integrity.